Refund Policy

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1. Overview

At Styxaronwrzelul, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which you may return products and receive a refund. Please read this policy carefully before making a purchase.

This policy applies to products purchased directly through our website styxaronwrzelul.ddd. It is intended to comply with applicable consumer protection rules in Norway and the EEA, including the EU Consumer Rights Directive (2011/83/EU), as implemented in Norway through the Norwegian Right of Withdrawal Act (angrerettloven) and related regulations, and the Norwegian Consumer Purchase Act (forbrukerkjøpsloven) where it applies to the sale of goods.

2. Your Right of Withdrawal (EEA Consumers)

If you are a consumer in the EEA, you generally have the right to withdraw from your distance or off-premises contract within 14 days without giving any reason, in accordance with the Consumer Rights Directive 2011/83/EU and national implementing law (in Norway, the angrerettloven).

2.1 Withdrawal Period

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

2.2 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may:

  • Email us at business@styxaronwrzelul.world
  • Send a letter to: Øvre Møllenberg gate 43B, 7014 Trondheim, Norway

You may use the model withdrawal form below, but it is not obligatory.

2.3 Model Withdrawal Form

To: Styxaronwrzelul, Øvre Møllenberg gate 43B, 7014 Trondheim, Norway, business@styxaronwrzelul.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Order number:
  • Ordered on / received on:
  • Name of consumer:
  • Address of consumer:
  • Signature (only if paper form):
  • Date:

3. Conditions for Returns

3.1 Eligible Returns

To be eligible for a return, the following conditions must be met:

  • Products must be returned within 14 days of delivery
  • Products must be unopened and in their original packaging
  • Products must be in the same condition as when received
  • Original receipt or proof of purchase must be provided

3.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened or used products
  • Products with broken seals
  • Products that have been damaged by the customer

This exclusion follows from Article 16(e) of the Consumer Rights Directive and corresponding rules under Norwegian law once the seal has been broken on goods that cannot be returned for health protection or hygiene reasons.

If you believe an exception does not apply in your case (for example, if the product is defective), your statutory rights under the forbrukerkjøpsloven and other mandatory consumer law remain unaffected.

4. Return Process

4.1 Initiating a Return

To initiate a return:

  • Contact us at business@styxaronwrzelul.world within 14 days of receiving your order
  • Provide your order number and reason for return
  • We will provide return instructions and a return authorization

4.2 Shipping Returns

  • You are responsible for the cost of returning the goods unless the product is defective or we sent the wrong item
  • We recommend using a trackable shipping service
  • Ship the product to: Øvre Møllenberg gate 43B, 7014 Trondheim, Norway

4.3 Return Inspection

Upon receiving your return, we will inspect the product to verify its condition. We will notify you of the status of your refund after inspection.

5. Refunds

5.1 Approved Refunds

If your return is approved:

  • We will refund the full price of the product, including standard delivery costs
  • If you chose express delivery, we will only refund the cost of standard delivery
  • Refunds will be processed using the same payment method used for the original purchase

5.2 Processing Time

Refunds will be processed within 14 days of receiving the returned product or proof of return shipment, whichever is earlier. Depending on your payment provider, it may take additional time for the refund to appear in your account.

5.3 Partial Refunds

Partial refunds may be granted in certain circumstances:

  • Products returned in non-original condition due to handling beyond what is necessary to establish the nature and characteristics of the goods
  • Products returned outside the 14-day window (at our discretion)

6. Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us immediately at business@styxaronwrzelul.world
  • Provide photos of the damage and your order number
  • We will arrange a replacement or full refund, including return shipping costs

Your statutory rights regarding defective products under applicable consumer protection laws remain unaffected.

7. Wrong Item Received

If you receive an incorrect item:

  • Contact us within 7 days of delivery
  • We will arrange for the correct item to be sent
  • We will cover all shipping costs for the return and replacement

8. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  • Check your bank account or credit card statement again
  • Contact your bank or credit card company, as processing times may vary
  • If you've done all of this and still haven't received your refund, contact us at business@styxaronwrzelul.world

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different one, please return the original product for a refund and place a new order.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to this page. The policy applicable to your purchase is the one in effect at the time of your order.

11. Contact Us

If you have any questions about our Refund Policy, please contact us:

  • Email: business@styxaronwrzelul.world
  • Address: Øvre Møllenberg gate 43B, 7014 Trondheim, Norway